FAQs & Troubleshooting

All BudBud Products
BudBud Mobile
BudBud Music
Budbud Solo
Hypnos
SuperBudz
S1 Warranty

What is so unique about BudBuds?

• With the unique "nesting" design features of BudBud earbuds, we help to solve your problem of managing unused earbuds. With BudBud Solo, the phone user can listen to phone calls in mono mode using one earbud with no extra earbud dangling, and then release the secondary nested earbud and convert to full stereo listening on a music capable cell phone. With the BudBud Music and Mobile models, two complete pairs of stereo buds are nested into one wearable pair of earbuds, so you can always be ready to share your music with a friend.

With what devices are BudBud earbuds compatible?

• BudBuds come in several popular input device options: the 3.5mm 3-pole plug is compatible with most popular CD, MP3 and DVD players, as well as portable gaming devices; the 2.5mm 3-pole plug is designed specifically for mobile phone units that do not provide true stereo music output; the 2.5mm 4-pole plug, the 3.5mm 4-pole plug and the mini-USB plug are all designed for mobile phone units that have stereo playback capabilities. Be sure you select and use the correct BudBud model for your music playback device or mobile phone.

Where are BudBuds sold?

• S1 Audio's BudBuds are available through our online store, as well as through the select retailers listed in the where to buy page.

Why don't the earbuds fit inside my ear?

• BudBud earbuds are designed to fit gently in the outer portion of you ear opening. This design allows us to provide a slightly larger driver in the bud, allows the user to have a more comfortable, extended listening period, and offers a more sanitary earbud for sharing between users.

What do I do if my BudBud unit breaks?

• S1 Audio offers a limited one year warranty on all BudBud products. Please refer to the Warranty Info page (need link) for further information.

I do not know how to operate my BudBud. Where can I find the instructions?

• S1 Audio provides operating instructions in the User Guide found in the BudBud retail package. If you do not have this, you can find a copy in the User Guide section.

Some of the functions on the BudBud unit do not appear to be functioning properly. Where can I find help to troubleshoot this problem?

• Refer to the product model trouble shooting section in your User Guide that came with your product, refer to the on-line User Guide (need link), or refer to the troubleshooting section below for your specific product model.

top

I hear no sound from either ear bud:

• Check to make sure plug is fully inserted into phone.
• Check the volume output of the phone.
• Check the volume control on the BudBud control pod.

I only hear sound from one earbud:

• Make sure the speaker switch on the BudBud control pod is in the stereo position.

When I use only one earbud, the sound is weak or distorted.

• Check to make sure plug is fully inserted into the phone.

Callers say they cannot hear me or that my voice is too quite:

• Ensure that the microphone mute switch on the BudBud control pod is in the up position.
• Check to make sure plug is fully inserted into the phone
• Ensure that the in-line microphone is positioned properly in relationship to your mouth.

top

In single user mode, I hear no sound from either earbud:

• Check to make sure plug is fully inserted into the music player device.
• Check the volume output of the music player device.
• Check "1" volume control on the BudBud control pod.

In single user mode, I only hear sound from one earbud:

• Make sure you have a primary earbud in each ear.
• Check to make sure plug is fully inserted into the music player device.

In single user mode, the sound is weak or distorted.

• Check to makes sure plug is fully inserted into the music player device.

In dual user mode, my volume control adjusts only one of my earbuds.

• Make sure you have the paired primary and secondary earbuds in your ears.
• Make sure the speaker switch on the BudBud control pod is in the Dual User Mode position.

In dual user mode, the second user does not hear any sound.

• The speaker mute switch must be in the "normal", or up position.
• Make sure the speaker switch on the BudBud control pod is in the Dual User Mode position.
• Have the second user adjust the volume control (marked "2") on the BudBud control pod.
• Check to make sure plug is fully inserted into the music player device.

top

Callers say they cannot hear me or that my voice is too quite:

• Ensure that the microphone mute switch on the BudBud control pod is in the up position.
• Check to make sure plug is fully inserted into the phone.
• Ensure that the in-line microphone is positioned properly in relationship to your mouth.

In single user mode, I hear no sound from either ear bud:

• Check to make sure plug is fully inserted into the music player device.
• Check the volume output of the music player device.
• Check "1" volume control on the control pod.

In single user mode, I only hear sound from one earbud:

• Make sure you have a primary earbud in each ear.
• Check to make sure plug is fully inserted into the phone.

In single user mode, the sound is weak or distorted.

• Check to make sure plug is fully inserted into the phone.

In dual user mode, my volume control adjusts only one of my ear buds.

• Make sure you have the paired primary and secondary ear buds in your ears.
• Make sure the speaker switch on the BudBud control pod is in the "2" position.

In dual user mode, the second user does not hear any sound.

• Make sure the speaker switch on the BudBud control pod is in the "2" position.
• Have the second user adjust the volume control (marked "2") on the BudBud control pod.

When I answer a call nothing happens.

• Firmly press and release the call answer/end switch.
• Check to make sure plug is fully inserted into the phone.
• Check the user guide for your phone to determine it capability to function with a remote call answer/end switch.

top

I hear no sound from either earbud:

• Check to make sure plug is fully inserted into music player device.
• Check the volume output of the music player device.
• Check the volume control on the control pod.

I only hear sound from one earbud or the sound is distorted.

• Check to make sure plug is fully inserted into music player device.

The Turbo Boost function turns off when I release the switch.

• Not a malfunction – Turbo Boost is designed to be active only while the switch is pressed.

Volume level is lower or sound is distorted.

• Check to make sure plug is fully inserted into music player device.
• Check the volume output of the music player device.
• Check the volume control on the control pod.
• Move the Micro Mute switch to the up position.

Turbo Boost does not function.

• At lower volume levels, the volume increase generated by the Turbo Boost may not be noticeable.

top

I hear no sound from either earbud.

• Check to make sure plug is fully inserted into music player device.
• Check the volume output of the music player.
• Check the volume control on the control pod.

I only hear sound from one earbud or the sound is distorted.

• Check to make sure plug is fully inserted into music player device.

The Turbo Boost function turns off when I release the switch.

• Not a malfunction – Turbo Boost is designed to be active only while the switch is pressed.

Volume level is lower or sound is distorted.

• Check to make sure plug is fully inserted into music player device.
• Check the volume output of the music player.
• Check the volume control on the control pod.
• Move the Micro Mute switch to the up position.

Turbo Boost does not function.

• At lower volume levels, the volume increase generated by the Turbo Boost may not be noticeable.

top

• Not available at this time

top

What is your warranty policy?

• The full warranty information can be found in the User Guide for your product (have link). All our products are covered by a comprehensive limited warranty and covers any defects in material or workmanship for one year after your purchase date.

How do I make a warranty claim? 

• Fill out the Warranty Claim Form (need link), submit it to us and you will receive an email response with instructions on how to ship your product to us. After we receive your product, we will either repair your unit or replace it with a reconditioned unit. If for any reason you do not receive an email reply from us within 72 hours, please contact customer service at 877-367-9621.

top

Warranty Claim Form

Use the following form for warranty claims within the USA ONLY
(we cannot handle international claims).

For all claims outside the U.S., please visit our international contact page.

We will respond immediately with an email acknowledgement confirming receipt of your warranty claim form.  If the claim is approved, we will reply within 48 hours with a return authorization (RMA) number and shipping instructions.  If the claim is denied, we will reply with an email explaining your options.

Thank you,
Customer Service 

For Live Support:
Call: 877-367-9621 Monday-Friday, 8:00am-7:00pm or E-mail customer support

Return Policy

Within 30 days of receipt of your shipment, you may return any of the purchased items, for any reason, for a full refund. We'll also refund the shipping cost if the return is a result of our error. Return information can be found on your order confirmation or order invoice.

See your shipping receipt for return instructions.

Note: Clearance items are non-returnable. All sales are final. Clearance items are sold in "as is" condition.

Ordering Questions?
Our knowledgeable and courteous Customer Support representatives will be happy to answer any questions you might have about our products. Please call them at 1-877-367-9621 from 9:00 AM to 7:00 PM CST, Mon.-Fri., or send an e-mail to us at support@s1audio.com (allow 24 hours for our response).

Privacy & Security

Effective June 1, 2009

S1 Audio LLC. ("S1 Audio") is committed to protecting the privacy of consumers visiting our websites and purchasing our products. S1 Audio wishes to maintain a safe and secure environment for all users of our online products and services. Read the following Privacy Statement to understand how your personal information is being handled and used. Please check back periodically as updates will be made. By using and/or visiting S1 Audio’s website, you accept and agree to this Privacy Policy, as governed by the laws of the State of California. If you do not agree to this Privacy Policy, then do not use S1 Audio’s website.

Information Gathered By S1 Audio
S1 Audio collects personal information from its users to help us learn about end-users so that we can better tailor product features, performance and support, and offer additional information and opportunities.

Ways we may collect information from you:

• If you are purchasing a product via the Site, we collect the following information you provide to us: your first and last names, email address, mailing address, and billing address, if different from your mailing address.
• When you contact us by sending us an e-mail, we will collect your name, e-mail address and information contained in the e-mail you send us.
• When you respond to a customer satisfaction survey from us or we collect your name and email address.
• If you choose to receive product update information from us, we collect your name and email address.

We may also gather certain information automatically whenever you interact with our website. Like many websites, we may use "cookies" (alphanumeric files transferred to your computer hard drive that enable our computers to recognize your computer) that allow us to obtain certain types of information when your web browser accesses our website. Information collected may include the Internet Protocol address used to connect you to the Internet, computer information such as browser type and operating system, the Uniform Resource Locators (URL) to, through, and from our website, date and time of your visit, products and information you viewed or searched for, phone numbers used to call us, and confirmation of when you open e-mail from us.

Product Purchases
If you purchase an S1 Audio product via this site, we collect your Personal Information needed to conduct the sales transaction, and use the information to process your payment and to send you the product you purchased.

Payment Information
If you are submitting payment information via this site (www.s1audio.com), we collect your payment information for the purpose of allowing you to pay for products you purchase via the site. To make any payments via the site you will be required to give us (or our third party payment services providers) a valid credit card number and associated payment information at the time you are required to make such payments, including all of the following: (i) Your name as it appears on the card, (ii) the credit card type, (iii) the date of expiration of your credit card, and (iv) any activation numbers or codes needed to charge your card. You agree that no additional notice or consent is required before we (or our third party payment services providers) invoice your credit card provided to us for all amounts due and payable. By providing us or our third party payment services providers with your credit card number and associated payment information, you expressly agree that we or our third party payment services providers are authorized to immediately invoice your account for all fees and charges due and payable to us as a result of your activities on the site that require payment. You agree to immediately notify us of any change in your invoicing address or the credit card used for payment hereunder. We use third-party processing companies (including credit card processing companies) for billing and payment purposes. These third parties may store or retain certain of your Personal Information (as defined in the Privacy Policy) necessary to process such payments. These third parties do not have any right to use the Personal Information we provided to them beyond what is necessary to assist us in processing payments.

Use of Information
If you opt-in to receiving the following communications from us, Personal Information you submit to us is used either to respond to requests that you make, send you general information about us or our products, or to aid us in serving you better. Our customers will always have the right to opt-out of receiving product update information from us at any time. You will be given the opportunity to opt-out of receiving further communication from us at the bottom of every email we send to you.

If you have not opted-in to receiving communication from us, we will not contact you unless you place an order for a product via the site and we cannot process the order for any reason. At this time, we may contact you to request the additional or corrected information required to complete the processing of your product order.

As described in more detail below, in order to perform our services, we may disclose your Personal Information to third party vendors. We may also use your Personal Information to provide you with information regarding changes and upgrades to the site, unless and until you request not to receive such communications from us.

We may create anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. We reserve the right to use and disclose anonymous Information to third parties in its discretion, including for internal business analysis, and to provide aggregate demographic data to our various partners.

Personal Information collected via sale of our Products
If You purchase any of the products available via our site, you may be subject to additional terms and conditions of sale, and/or the licenses under which you have a right to use any software embedded in such products, if any. These additional terms and conditions or licenses will govern your rights in and to such products.

Feedback
If you provide feedback on the site to us, we may use such feedback for any purpose, provided that we will not associate such feedback with your Personal Information. We will collect any information contained in such communication and will treat the Personal Information in such communication in accordance with this Privacy Policy.

Disclosure of Personal Information
Except as otherwise stated in this Privacy Policy, we do not generally trade, rent, or share your Personal Information with third parties and we will not disclose billing information unless you ask us to do so.

However, we may share your Personal Information with third parties to process payments, or to provide you with access to the site. These third parties are required not to use your Personal Information other than to provide the services requested by use and are bound by confidentiality agreements with regard to their use of your Personal Information. You expressly consent to the sharing of your Personal Information with our contractors and third party service providers for the sole purpose of providing our products services to you.

If another company acquires our company or our assets, that company will possess the Personal Information collected by it and us will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Regardless of any choices you make regarding Your Personal Information (as described below), We may disclose your Personal Information (1) if We believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to court orders, or (b) to protect and defend the rights or property of us or third parties; or (2) in connection with investigating and preventing fraud.

Your Choices Regarding Your Personal Information
We offer you choices regarding the collection, use and sharing of your Personal Information. You will have the option to opt-in to receive promotional communications from us when you purchase products via the Site. You may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail your receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you notices of any updates to our Privacy Policy.

Regarding Children
We do not intentionally gather Personal Information about visitors who are under the age of 13.

Other Sites
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Security
We use commercially reasonable efforts to protect the security of Your Personal Information by using industry-standard security technologies and procedures to help protect Your Personal Information from unauthorized access, use, or disclosure. S1 Audio LLC safeguards the security of the data you send us with physical, electronic, and managerial processes. We highly recommend that you take every precaution to protect your Personal Information when you are on the Internet. One way you can do so is by making sure you are using a secure web browser. S1 Audio LLC's ecommerce Site uses industry-standard Secure Sockets Layer (SSL) encryption on all ecommerce web pages where Personal Information is submitted by You. Your Personal Information has been secured with a digital security technology provided by VeriSign®/RSA, a trusted leader in digital security. As an extra precaution, please make sure that you are using the latest version of an SSL-enabled browser. This will better protect the confidentiality of your Personal Information, including your credit card information, while it is transmitted over the Internet.

Except as provided elsewhere in this Privacy Policy, we limit access to Personal Information in electronic databases to those persons (including employees and contractors) in our organization that have a business need for such access.

Even though we have taken steps to protect Your Personal Information from being intercepted, accessed, used, or disclosed by unauthorized persons, you should know that we cannot fully eliminate security risks associated with Personal Information.

Contact Us
Should you have any questions or concerns regarding this Privacy Policy, please contact us at info@s1audio.com.

Privacy Policy Updates
This Privacy Policy is subject to revision at any time in our sole discretion. We recommend that you read this Privacy Policy each time you use our website in case you missed our notice of changes to the Privacy Policy. If you object to any such changes, you must cease using the Site immediately. Continued use of the Site following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

product registration